As a Christmas present, one of our suppliers gave us a big problem – and we’re putting on a big push to get it resolved.
Here’s the story. We don’t keep our audio and video files on our own computers; they’re kept on servers owned by a “video hosting” service called SesameVault. Just before Christmas, the reliability of SesameVault’s service faltered badly. Then the service stopped providing the A/V files altogether.
We’ve been in touch with them, and we’re hoping that their servers will be back up and running before New Year’s. Meanwhile, we’re experimenting with alternative video hosting services, just in case we have to move the files to another provider.
Subscribers: we’ll make a generous adjustment to your subscription costs once we get this solved and can calculate just how much access you’ve lost from this miserable episode. And we hope that subscribers and registrants alike will bear with us as we work our way through this problem. We’ll keep you informed through regular blog posts, including my weekly column, and through our newsletter, which we’ll continue to publish every week.
I do apologize for this situation. Getting it resolved – and learning how to prevent similar failures in the future – is our absolute top priority.